FAQs

What are your hours of operation?
Our brick & mortar office hours are Monday-Thursday 7:30am-4:30pm PST, Friday 7:00am-4:00pm PST. Our online store is open 24/7.

What is your minimum order dollar amount?
IFI has a $10.00 minimum purchase order for our online store.


What are your shipping terms?
Generally speaking stock product ships within the U.S. same day on orders received before Noon (based on customer's time zone and dependent on order size). We will ship most Next Day, Second Day or Third Day Air orders up to 1:30pm (based on customer's time zone and dependent on order size). IFI ships using UPS and FedEx, we will ship with the least expensive carrier. If you have an account with another freight forwarder you wish to use please provide our sales team with the details and we'll have the order scheduled accordingly. IFI ships Worldwide.


What payment methods do you accept in your online store?
IFI accepts VISA/Mastercard and American Express in our online store, sorry No PayPal.

Where does my product ship from?
Our goal is the location closest to you which is either our California or Virginia warehouse although sometimes product will split ship from both locations. Our goal in phase 2 of our site is for the customer to have the option to choose their ship-from point.

What is the difference between P1 and PC texture Kydex?
Technically the only difference is the textured side also known as the "Peaks and Valleys" of the sheet. The P1 has slightly taller peaks than the PC texture. How this effects the formability and look of the sheet may depend on many variables. Some of these variables may include your Heat Source, Heat Temperature, Time Under Heat Source, Individual Heating Techniques such as using Tin Foil, Baking Sheets etc etc. The bottom line is there are too many Thermoforming techniques out there any one of which may influence how each texture forms and looks in the end.

Why are your Camo patterned Thermoplastics so freaking expensive compared to other companies?!
Simple answer...You pay for the quality process in ours. Our digitally infused process is unlike anything you've probably used on Thermoplastics from both is's esthetic appeal and feel down to its durability. Unlike laminate overlays, printing, hydro-dipping or the old Krylon can our proprietary process infuses the ink with the thermoplastic thus resisting the elements or your failed double back flip on range day. The drawback is this process is expensive to produce therefore not for everybody. Our feel is we'd rather put out a quality product at a higher price than something we're simply not happy with.

Do you offer custom cuts on your Thermoplastic sheets?
We sure do, our only requirement is 1 full sheet minimum (4'x8') and we'll slice and dice to your specifications. Custom cuts require a little extra time so plan and order accordingly.

Can you provide Certification or Traceability on your products?
IFI offers several types of Certifications from PPAP through Manufacturers Certification, Certificates of Conformance and Lot Traceability. We are DFAR, ROHS, PFOS, WEEE and ISO 9001:2008 Compliant. We can certify and cross reference most AN, MS, NAS and MIL products. We have custom bar coding and labeling available to all Automotive and Military specifications. For more information on Certs you may contact ggraham@indexfasteners.com.

What is your return policy?
All invoice discrepancies must be reported within 10 days. No returns will be accepted after 30 days. All tool and die sales are final and may not be returned unless authorized by a sales rep. A valid RMA# must be given before any returns are accepted. A 20% restocking fee may be applied to returned product if ordered in error.


Does IFI offer credit terms?
Although IFI does offer credit terms to to certain customers our online store terms are Credit Card only.  For information on applying for open terms which are Net-30 payable, you may contact our accounting manager ggraham@indexfasteners.com.


Will you drop-ship to my customer?
No problem. Index is in the business of customer service and will ship wherever you need the product to be and that included blind drop-shipments. We can package the product securely without any IFI markings or can use the markings/paperwork of your choice so you stay protected and your vendor secure.